Over the past 10 years I've constantly seen and met many IT professionals who have all the paper work to be qualified and even years of experience in the field (some even more than me) that simply don't understand how to fix a computer. They simply don't understand how a computer works. IT managers, technicians, students and even worst of all teachers, the same teachers who could be teaching your kids IT, are completely clueless on getting a computer to work as it should. The sad reality is those teachers or managers are the ones the students or interns learn from or look up to and it results in the new generation not being able to accomplish the task they were required to accomplish at their job. It's a process which repeats itself while I write this book and one day I hope this book can help chance that, one day I hope this book can help change the world. My name is Brandon Ragoo, and I have been an IT professional for ten years ongoing. I have both the paper work and years experience in the work environment to qualify as a professional, join me while I guide you through the process of repairing any computer within 24 hours.