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Topsight 2.0: A Guide to Studying, Diagnosing, and Fixing Information Flow in Organizations

De (autor): Clay Spinuzzi

review Goodreads
Topsight 2.0: A Guide to Studying, Diagnosing, and Fixing Information Flow in Organizations - Clay Spinuzzi

Topsight 2.0: A Guide to Studying, Diagnosing, and Fixing Information Flow in Organizations

De (autor): Clay Spinuzzi

review Goodreads

Topsight-the overall understanding of the big picture-is hard to achieve in organizations. There's too much going on, too many moving pieces. But without topsight, we have a hard time figuring out how information circulates, where it gets stuck, and how we can get it unstuck.

Topsight is hard to get-but you can get it. I know: I've been achieving topsight into various organizations for over 20 years. Along the way, I've developed an approach in which I gather clues, confirm details, model social interactions, and use all of these to systematically achieve topsight. Read this book and you'll learn how to

  • design a field study at your organization
  • convince your organization and individuals to take part in the field study
  • conduct the field study, collecting solid data
  • characterize the data you collect
  • analyze the data using several different models, providing insights into systemic issues that haven't yet been understood within the organization
  • present your findings and recommend ways to solve those systemic issues
  • codesign workflow and tools with the individuals who will use them
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Topsight-the overall understanding of the big picture-is hard to achieve in organizations. There's too much going on, too many moving pieces. But without topsight, we have a hard time figuring out how information circulates, where it gets stuck, and how we can get it unstuck.

Topsight is hard to get-but you can get it. I know: I've been achieving topsight into various organizations for over 20 years. Along the way, I've developed an approach in which I gather clues, confirm details, model social interactions, and use all of these to systematically achieve topsight. Read this book and you'll learn how to

  • design a field study at your organization
  • convince your organization and individuals to take part in the field study
  • conduct the field study, collecting solid data
  • characterize the data you collect
  • analyze the data using several different models, providing insights into systemic issues that haven't yet been understood within the organization
  • present your findings and recommend ways to solve those systemic issues
  • codesign workflow and tools with the individuals who will use them
Citeste mai mult

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