The Crossroads of Conflict: A Journey into the Heart of Dispute Resolution (Second Edition) describes all conflicts as "crossroads" and catalysts for learning, evolution, growth, and wisdom. It shows how to locate the root sources of conflict and remove the barriers to forgiveness and reconciliation, collaboration, and community.

Ken Cloke's analysis of the inner sources of chronic conflict and ideas for a unified theory for resolving conflict is groundbreaking and destined to become a cornerstone of the future of dispute resolution.