Joan P. Ball is a tenured associate professor of Marketing at St. Johns University in New York City, a researcher and a leadership coach. Joan works with emerging and established leaders to help them learn to navigate flux, build resilience and develop an experimental mindset when faced with tricky transitions. She is the founder of WOMB Service Design Lab, a research consultancy where she works with individuals, teams and organizations to develop new tools and approaches to help leader navigate uncertain transitions and teach others to do the same. She has worked with people and teams at companies like Verizon Media, Capital One, Herman Miller, and New York City's Centre for Social Innovation.