JIM WARE, CFA, is the founder of Focus Consulting Group, a specialized firm dedicated to helping investment leaders understand, articulate, and shape their firm's investment culture. A frequent keynote speaker at the CFA Institute, Mutual Fund Education Alliance, Investment Advisors Association, and U.S. Institute among others, Ware is recognized for his insightful presentations. He has twenty years' experience as a research analyst, portfolio manager, and director of buy-side operations. He earned his MBA in finance from the University of Chicago. JIM DETHMER designs and delivers leadership training and coaching to investment professionals around the world. He has delivered speeches on this topic for the CFA Institute, Investment Advisors Association, and many leading investment firms. JAMIE ZIEGLER has over twenty years' experience as a marketing consultant, specializing in branding and communications for investment management firms. She holds a BA in English from the University of Notre Dame and an MBA in finance from DePaul University. FRAN SKINNER, CFA, CPA, has over twenty years' experience in the investment industry, specializing in measuring and incenting performance of investment industry employees. She earned her MBA in finance and marketing from the University of Illinois-Chicago