The classic business communication guide--updated for smart phones, social media, and other digital platforms Communicate clearly, tactfully, and confidently in any situation, including: Being persuasiveRunning productive meetingsAsking the right questionsCoachingNegotiating Resolving conflictsResponding to insultsOffering praiseDelegating responsibilitiesCrossing cultural dividesNetworking at events "Communicate with Confidence is . . . the clearest, most comprehensive, and most credible guide to persuasive and authentic communication available today. Dianna Booher is the master of her message and her medium. . . . After you've read it once, I'm confident you'll be consulting it frequently. Do not hesitate. Read it today, and put it to use immediately."--Jim Kouzes, coauthor of The Leadership Challenge and Credibility, and The Dean's Executive Fellow of Leadership, Leavey School of Business, Santa Clara University "Communicate with Confidence is the best communication book I have seen."--Ken Blanchard, coauthor of The One Minute Manager(R) and Full Steam Ahead "Fully 85 percent of your success in life is contained in your ability to communicate effectively with other people. Communicate with Confidence is full of proven, practical ways to get your point across quickly and stand out in every conversation. This book should be read and re-read over and over again "--Brian Tracy, bestselling author of How the Best Leaders Lead, Goals , and Eat That Frog "Dianna Booher produced a tremendous resource with the first edition of this book--but I'm confident this new version will be a classic. Well-organized, practical, comprehensive advice."--Harvey Mackay, author of the #1 New York Times bestseller Swim with the Sharks without Being Eaten Alive