This book has been updated in September 2020.According to the International Association of Administrative Professionals (IAAP), the CAP exam is offered as a single part exam covering these topics: Organizational Communications (24%); Business Writing and Document Production (22%); Technology and Information Distribution (16%); Office and Records Management (15%); Event and Project Management (12%) and Operational Functions (11%). As a CAP candidate, you are expected to know almost EVERYTHING. You do not have to be an expert in everything, but your peers will expect you to have knowledge on almost everything. Keep in mind, the phrase administrative professional is a general title associated with administrative support staff - you need to provide support whenever requested. Support request can come from different sources and may involve different disciplines. Even though you may not always need to provide hands-on help, you do need to know how to properly "redirect" and "allocate" the help requests to the proper places. In fact, administrative professionals are expected to greet and assist company visitors and customers as well as managers, executives and their staff. They serve BOTH as frontline personnel and as backend personnel. They need to be good communicators. They need to adapt to different personalities and work styles of bosses and peers. This product provides extensive and in-depth coverage on a wide variety of business and office management topics to help you prepare for the exam. If you are new to office procedures and administration, use this study guide TOGETHER WITH other sources of information to prepare for the exams. The exam is not difficult provided that you are experienced in office administration.