Business Process Management, a huge bestseller, has helped thousands of leaders and BPM practitioners successfully implement BPM projects, enabling them to add measurable value to their organizations. The book's runaway success can be attributed partly to its overview of all major useful frameworks (such as LEAN and Six Sigma) without over-investment in one over another, and a unique emphasis on BPM's interrelationship with organizational management, culture and leadership. Its common-sense approach teaches how BPM must be well-integrated across an entire business if it's to be successful: augmented and aligned with other management disciplines.


This highly anticipated fourth edition brings Jeston's practicable frameworks and solutions up to date with the latest developments in BPM, including the robotics process automation, digital strategies and the changes necessary as a result of the impact of the quad generations in the workforce.


This thoroughly revised and updated new edition includes:








Enhanced BPM House noting the importance of traceability from strategy to execution activities







New and revised case studies











An analysis of the risks and benefits of robotic automation and cognitive computing.





The book highlights that millennials will be 50% of the global workforce in 2020 and 67% by 2025-Jeston warns managers to ignore them at your peril. Business processes and the way work is performed must evolve!