Soft skills are a dark art, but one you are already using when
you are at your best.

With her simple NALED framework, Lucy Harrison has already
helped hundreds of leaders be at their best more often. Now you too can choose
to hold a different kind of conversation.

Designed and road-tested with busy industry managers, this guide
and toolkit will help you improve team engagement, ideas and performance.

Lucy Harrison is the founder of leadership consultancy the
Harrison Network, delivering training and coaching in organizational
development with a focus on human-centred leadership.

Foreword
by Adrienne Kelbie, CBE