From New York Times bestseller Mark Murphy comes the definitive guide to managing difficult people! Do you ever have to deal with giant egos, or blamers, or people who find drama in every little thing? Do you have to work with anyone who always sees the negative in any situation? Or someone who is hyper-sensitive and always gets their feelings hurt? This book gives you the research-backed scripts to manage the most difficult personalities on your team, including Dramatics, Blamers, Narcissists, the Confidently Incompetent, Negative Personalities, Talented Terrors, and more! This book gives you the specific scripts to improve even the most difficult personalities! Mark Murphy is a New York Times bestselling author, contributor to Forbes, and the founder of Leadership IQ, ranked one of the Top 10 Leadership Development Firms in the world. Mark's books include Hiring for Attitude, Truth At Work: The Science of Delivering Tough Messages, Hundred Percenters: Challenge Your People to Give It Their All and They'll Give You Even More, and HARD Goals: The Science of Getting From Where You Are to Where You Want to Be. His work has appeared in The Wall Street Journal, The New York Times, Fortune, Forbes, Bloomberg BusinessWeek, and U.S. News & World Report. Mark has also appeared on CNN, NPR, CBS Sunday Morning, and ABC's 20/20. Learn more at www.leadershipiq.com