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IT Service Management

De (autor): John Sansbury

review Goodreads
IT Service Management

IT Service Management

De (autor): John Sansbury

review Goodreads
Whether you're preparing for your service management foundation exam, or simply want to understand service management better, this new edition of our popular book covers the latest thinking and provides a comprehensive, practical introduction to IT service management.

Building on their collective service management experience, the authors walk you through essential concepts including processes, functions and roles and illustrate these with real-life examples.
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PRP: 231.05 Lei

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207.94Lei

207.94Lei

231.05 Lei

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Whether you're preparing for your service management foundation exam, or simply want to understand service management better, this new edition of our popular book covers the latest thinking and provides a comprehensive, practical introduction to IT service management.

Building on their collective service management experience, the authors walk you through essential concepts including processes, functions and roles and illustrate these with real-life examples.
Citeste mai mult

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