'Dave Vizard presents a wealth of sound techniques to promote positive behaviour as well as how to respond to learners who are both troubled and troublesome in a college setting...a must for those who daily face challenging behaviours as well as those who offer advice and support'- Rob Long, Behaviour Specialist and Project Worker




Packed with advice, ideas and staff development activities, this practical book provides everything you need to manage difficult behaviour and create a positive learning environment in Further Education settings.





New to this second edition:





- advice on dealing with mobile phones in lectures


- supporting students experiencing cyber-bullying


- dealing with gang culture


- managing confrontations between students and lecturers


- how to re-engage disaffected learners


- working with learners from a diverse range of backgrounds


- supporting additional needs


- using the right sort of language


- managing difficult groups, and adult groups


- examples from prisons and work-based learning situations


- reflective activities





Ideal for lecturers, teachers and support staff working with young people and adults in Further Education, everything in the