Difficult Conversations: How To Discuss What Matters Most in Communication. Initiating a difficult conversation is similar to having a cold. We all come down with frequent colds, and thus, we know how much of a nuisance it can be despite the fact that it does not have any cure. Difficult conversations should not be avoided as this is an integral part of managing our challenges and thus streamlining our relationships whether in the office, at home or anywhere else. Is based on the fact that it could be very pivotal to performance management, promotion of openness as well as improvement of important dynamics as part of building a team spirit. The ugly truth is, however, difficult the conversation is, there are practical step by step ways through which you can handle the conversation in a better and informed manner as possible. This is simply by mastering the art of doing it so as to yield the right outcome that you desire while taking into consideration the feelings of the other party in the conversation. The key to your mastery of difficult one-to-one conversations at the workplace or home revolves around good performance, conduct as well as taking control of issues that often compound effective communication. This book will, therefore, offer you with the guidelines and secrets that I have used in the past in actually handling difficult conversations. This is by ensuring that you stay at the top of your game and taking charge of the situation that is facing. Then, you have to make sure that you place defined boundaries in place to guard your emotions so that you gather the required confidence to face the big monster in the room! Will guide you to ensuring that you have a good action plan to approaching the conversation and going through it until it reaches completion efficiently. The mistake that many difficult people across the globe often make is that they often approach the conversation without a plan and thus end up prolonging it and thus contributing to increased intensity of the problem in spite their good intentions from the very start. You have to know when to expand the conversation and when to stick to the point. You have to ensure that seek clarifications necessary to widen your understanding of the issues that you need to understand and when to restrict it. It plays a central role in determining what happens, and people often learn it through experience. Through this book, you will gain in-depth insight into ways to tackle difficult people and c