Today, enterprise IT organizations must operate as relevant, transparent, and competitive "businesses within a business" to build trusted partnerships with their enterprise customers. Cisco's IT as a Service (ITaaS) Solution offers a proven Service Delivery model for addressing this challenge, responding rapidly to change, and managing all suppliers, including public cloud providers. Cisco's IT as a Service (ITaaS) Solution provides an in-depth understanding of every component of today's ITaaS Service Delivery Model, and helps you transform theory into practice to start driving value from ITaaS. Leading enterprise IT consultant Justin Mann shows how to:



Design an end-to-end ITaaS Service Delivery model around your business strategy
Establish an effective Services Taxonomy, Service Portfolio, and Service Roles & Responsibilities
Implement TCO and cost modeling strategies that enable informed high-level decision making
Establish metrics that correlate service performance to business outcomes
Proactively prepare services for -- and respond quickly to -- changing business requirements
Strengthen partnerships between the CIO, service owners, and business leaders
Link to and complement existing IT O&M and Enterprise Architecture practices

Throughout, sidebars help you follow the IT Service Transformation Journey from beginning to end, and sample templates, dashboards, and project plans help you plan and pursue your own transformation.