A nationally syndicated columnist and sales trainer shows how to convert "satisfied" customers into "loyal" customers. Includes real-world techniques, helpful checklists, inspiring stories, and thought-provoking self-tests.
Windows.NET is the latest version of Microsoft's flagship network operating system. Exam 70-278, Managing a Microsoft Window's.NET Network Environment, is a required networking operating systems exams for the MCSA certification, and can be applied as an elective for the MCSE certification. This exam does not replace the Windows 2000 version (70-217), as Microsoft has decided to allow both the Windows 2000 and Window .NET Server tracks of the MCSA and MCSE programs to run concurrently. This study guide for individuals preparing for the Managing a Microsft Windows .NET Network Environment exam is accompanied by a CD which contains hundreds of sample exam questions, electronic flashcards for PC, Pocket PCs and Palm handhelds, along with the entire book on PDF.